Is Prescriptnet a pharmacy?
	How do I place my order?
	Is a prescription required?
	Are generic medications a viable alternative?
	Who can I speak to if I have questions about my medication?
	Are there limits to the amount of medication I can receive?
	How are medications shipped?
	Will my prescriptions arrive together?
	How do I reorder medication?
	Why do some medications have different names in Canada?
	Why does my medication look different?
	Why are some prescription medications less expensive in Canada than in the US?
	What is the difference in the approval and marketing process for prescription drugs in Canada versus the US?
	Will my medical information be kept confidential?
	Are my credit card and payment information kept confidential?
	Will you accept my insurance plan?
	What is WorldDocT?
	What other services does WorldDoc offer?

FAQ

Is Prescriptnet a pharmacy?

No, we partner with International pharmacies to offer you quality medication at affordable prices. We price compare for you - so you don't have to.

How do I place my order?

Placing your order is as simple as: 

1. Finding your medication - use our drug search
2. Completing an Order Form - download our Order Forms
3. Submitting your Order Form and Prescription

Is a prescription required?

Yes, a prescription is always required for prescription medication orders. Every prescription must be signed and dated by your licensed American physician.

Are generic medications a viable alternative?
Yes. Generic medications are both safe and cost effective. Generic drugs contain the same active ingredient as the original brand name drug. Ingredients, manufacturing processes and facilities for generic drugs meet the same guidelines for Good Manufacturing Practices as brand name drugs.

Who can I speak to if I have questions about my medication?
Prescriptnet has a dedicated Customer Service team who responds to all queries. For specific questions about your medication, a member of our team places you in contact with the licensed pharmacist who can assist you with any questions you may have.

Are there limits to the amount of medication I can receive?
Our partner pharmacies typically ship a 90-day supply of medication, although the amount or quantity of medication available to you at each order may be limited based on your prescription or medication restrictions.

How are medications shipped?
Orders shipped from our partner pharmacies are sent by mail and typically arrive at your home in 2-3 weeks. Prescriptnet ships your medication within 24 hours of order completion and parcels can be delivered in as little as 3 to 5 days.

Will my prescriptions arrive together?
If your prescription is filled exclusively by our Canadian, US or International partner pharmacies, it will arrive as a single package. If you have filled your prescriptions from more than one partner pharmacy, it will arrive in separate shipments, one from each pharmacy.

How do I reorder medication?
Refilling a prescription or ordering new medication is easy. Simply log in to Prescriptnet , then use our drug search and place your order. If you prefer, call us at 1-888-533-9900 to place your order or, download the Reorder Form and mail or fax it to us.

Our mailing address is: Prescriptnet , #210 - 19 Dallas Road, Victoria, BC, V8V 5A6 , Canada. Faxes can be sent toll-free to 1-866-533-9901.

Please remember to place your order at least 30 days before your current supply of medications will be exhausted. As a courtesy, a Customer Service Representative will contact you to remind you when your order needs refilling.

If your health changes between orders or refills, you must complete a new Health questionnaire; a Customer Service Representative will ask you about the current state of your health based on your initial Health questionnaire.

Why do some medications have different names in Canada?
Each medication has a trade, or brand name registered by the manufacturer. Manufacturers often use different names for the same drug in different countries. Medications are chemically identical, but may look or be packaged differently.

Why does my medication look different?

When you order your medication from one of our International pharmacies, you may notice they are different than the medications you purchase at your local pharmacy. As with the Canadian medications you order, both provide the same treatment and have the same therapeutic effect. Below is an explanation of the differences you may find:

Trade Names - Some prescriptions dispensed by our International pharmacies are marketed under a different name by the manufacturer. Pharmaceutical companies choose to market the same drug under a different brand name to target consumers in different countries. Despite the different name, these are the same medications you were prescribed.

Packaging - Some of the drugs may be dispensed differently than what you are used to. For example, you may receive a blister package instead of a bottle. In addition, the packaging may look different or contain a logo. In order to appeal to different markets, the drug manufactures will often change the "look and feel" of their product from one country to another. Despite the different packaging, you are still receiving the medication your doctor prescribed.

Physical Appearance - Not all medications, even those made by the same manufacture, look the same. For example, a yellow pill in the United States may be manufactured as a blue tablet in Canada. The same is true for drugs manufactured for the UK, Australia or New Zealand. Drugs received from our partner pharmacies may be in a different color or form than you are used to. The size and/or shape may also differ. Despite the different physical appearance, your medication will still contain the same active ingredient and provide the same therapeutic effect.

Why are some prescription medications less expensive in Canada than in the US?
Most drugs cost less in Canada due to factors that include the unique regulatory environment governing Canada's pharmaceutical industry. Prescription medications remain affordable in Canada due to price controls established by the Canadian government. The Patented Medicine Prices Review Board was established in 1987 to protect consumer interests. Their mandate, ensuring that prices charged by manufacturers of patented medicine are not excessive, is maintained by strict pricing guidelines for companies selling prescription drugs in Canada.

What is the difference in the approval and marketing process for prescription drugs in Canada versus the US?

The statutory requirements for approving and marketing pharmaceutical products in the United States and Canada are generally similar. The Congressional Research Service issued a Memo to the Honorable Bernard Sanders titled: "Questions Concerning the US and Canadian Regulatory Systems for Approving and Distributing Prescription Drugs", May 2003 discussing clinical approvals, packaging requirements and similar topics. It can be viewed at:

http://bernie.house.gov/documents/CRS-Canadian_Rx_Drugs.pdf .

Will my medical information be kept confidential?
Your medication order and medical information are always kept confidential; only your physician and Prescriptnet and its doctors and pharmacists have access to this information. We may need to contact your doctor if we have questions about your prescription or current state of health.

Are my credit card and payment information kept confidential?
Your credit card and payment information are kept strictly confidential. Prescriptnet does not share this information with anyone.

Will you accept my insurance plan?

You should contact your insurance company to inquire whether you can be reimbursed or not. Unfortunately, most insurance plans are not designed to accept claims from a non-US pharmacy. If your insurer is the exception, please forward them the receipt accompanying your prescription.

What is WorldDoc?
WorldDoc is a Web-based health decision support tool that helps individuals take charge of their health and make better care choices. WorldDoc's Personal Evaluation SystemT helps you diagnose your medical symptoms, research and understand the severity of your condition, then find a suggested treatment quickly and easily - online. Practicing board certified physicians representing 20 medical and surgical specialties created WorldDoc's content. Specialties include: internal medicine, pediatrics, cardiology and orthopedic surgery. The medical information contained in WorldDoc covers over 90 per cent of common medical conditions.

What other services does WorldDoc offer?
In partnership with Prescriptnet , WorldDoc offers The Medical Library, My Cyberfile, Health Helpers and the Personal Evaluation System to assist in the management of your overall health. These complimentary services are available exclusively to registered Prescriptnet customers.

WorldDoc™ and Personal Evaluation System™ are trademarks of WorldDoc Inc.